Can You Teach A Pig to Sing?

Earlier in the year I spent two days working with and teaching a number individuals helping them improve their ability to hold difficult conversations. After the session one of the organization’s directors who stopped by to observe said, “This is all well and good,...

How Do You Manage a Bad Situation?

I was stuck in Phoenix on the way to El Paso because of a malfunction on our aircraft. You know the drill. Everyone is on the plane and then they announce that something isn’t working. However, we were assured that the problem would be fixed after maintenance took a...